Thank you to those of you who were able to attend our January event, The ITSM Road Trip, with Paul Craig, Rachel Noiseux, Xolani Ngwenya, and Beth Clark. In case you missed this wonderful conversation, you can access the presentation here: The ITSM Road Trip.

“Don’t let your transformation die through entropy”- Xolani Ngwenya, Director, IT Service Delivery, HBS IT...