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Robert Heywood is the Assistant Director, Client Services for Harvard University Information Technology (HUIT). In his role as Assistant Director, Robert is responsible for computer refresh activities across the entire HUIT customer portfolio. HUIT’s Refresh & Deployment teams are responsible for refreshing approximately ~2500 computer endpoints for staff and faculty each year. The group works closely with Harvard community members to ensure their new devices are securely and efficiently deployed. Robert's team comprises Deployment Technicians, a Senior Deployment Technician, Wentworth Institute co-op students and a Warehouse Coordinator, who provision, configure and deliver new endpoints to the wider user community.

Prior to HUIT, Robert held the role of Associate Director, Platforms &; Services for the John A. Paulson School of Engineering and Applied Sciences (SEAS). Prior to that role, he was the Manager, User Support Services for Harvard Vanguard Medical Associates. Outside of Harvard, Robert is an associate pastor, co-author, marriage counselor, husband to an amazing PhD recipient and father of three children and two grandchildren.

Donardo Marcellus is the Manager of Network Services for the Harvard Medical School. In his role as Manger of Network Services, Donardo is responsible to Network Architecture, Operations, and Data Center Technologies that support the Medical School’s mission areas: Administration, Education and, Research. Donardo leads the Networking and Data Center teams of seven members who support over 10,000 end users. His team provides wired/wireless connectivity, network registration, DNS/DHCP, Firewall support, Network Monitoring, and Datacenter support. 

Prior to working at HMS, Donardo was a Network Engineer for HUIT where he started as a co-op from the Wentworth Institute of Technology. Donardo is a recipient of the Harvard Hero’s award. Donardo is also a mentor in the Longwood Mentoring Program. 

My name is Kendall Winters of Information Security and Data Privacy OPS & ENGINEERING team. I have taken several courses in the security field from SANS 401, 504, 508 and MS SC-200 classes over the last several years. It took me about 4 years to get into security at Harvard its s not an easy task you have to work for it and study hard and long hours make a lot of connections in the process ask lot of questionsand never be scared to just dive into it and expect failure to succeed. There isn’t anything in Information technology that I haven’t tried just to see if could do it networking,
Prior to that I was in the Client Services Field Support role for six years from 2015 -2021 then prior to
that I was working at Dell as a Hardware technician for Harvard University as a contractor for 2.5 years from 2013 to 2015.